Terms of Service

1. Who we are

HumanizeSTUDIO is operated by Me2u Technology, C/O P.O. Box 250, Mampong-Ashanti, Ashanti Region, Ghana. You can reach us at support@humanizestudio.app.

2. The service

HumanizeSTUDIO lets you submit documents for an AI-writing and similarity report, read and download those reports, and rewrite text with our rewriting tools. Reports are produced by a third-party checking service that we send your document to. Turnitin is a trademark of its owner. HumanizeSTUDIO is an independent service and is not affiliated with or endorsed by Turnitin.

AI and similarity scores are automated estimates. They can be wrong in either direction and are not a finding of misconduct or of originality. We do not promise any particular score, and we do not promise that rewritten text will score differently.

3. Your account

• You must give a real email address and keep your password private. You are responsible for activity on your account.
• One person per account. Accounts created to collect extra free trials may be closed.
• Tell us straight away at support@humanizestudio.app if you think someone else has used your account.

4. Credits and payment

• A new account gets one free report check. Rewrites are not part of the free trial.
• Credit packs are priced in Ghana cedis and paid through Paystack by card, mobile money or bank transfer. We never see or store your card or wallet details.
• Each credit in a pack covers one report check and one rewrite. Credits are added once Paystack confirms the payment.
• Bought credits stay valid for 30 days from your latest purchase. Each purchase restarts that 30-day period for your whole balance. Credits that expire cannot be used or restored.
• A credit is used when a request is sent to the checking or rewriting service. Credits have no cash value and cannot be transferred, except that an institution's shared pool is used by its members as set out in section 5. Credits are refunded only as described in our Refund Policy.

5. Institution accounts

A school, university, company or other organisation (an "institution") can open an institution account and invite people to use a shared pool of credits. The person who opens it becomes its owner. Whoever opens an institution account confirms that they are allowed to accept these terms for that institution.

• The pool belongs to the institution. Credits bought for an institution are owned by the institution, not by the person who paid or by any member. Members use the pool for their own checks and rewrites, within any monthly limit (a "cap") an admin sets. Caps run per calendar month, in Ghana time. Admins decide who is a member and what each cap is. Pool credits cannot be moved into a personal balance, sold or exchanged for cash.
• Validity. Pool credits stay valid for 30 days from the institution's latest top-up (a Paystack purchase or a paid invoice). Each top-up restarts that 30-day period for the whole pool. Pool credits that expire cannot be used or restored.
• Personal credits stay separate. Joining or leaving an institution never moves, merges or deletes your personal credits, and does not change when they expire. While you are a member, each check or rewrite is paid from the pool first. Only when the pool or your cap does not cover it are your personal credits used, and then your free trial. Your dashboard shows that the institution pays first and how much of the pool you can still use.
• Owners and admins. The owner and admins must invite only people the institution may give access to; use members' usage information only for the institution's own lawful purposes, such as budgeting and sharing out credits, and tell members what it is used for; get any permission the law requires before inviting someone, including a parent's or guardian's consent for students under 18; keep the billing details accurate; and remove people who should no longer have access. They are responsible for what is done with their admin access. Only the owner can appoint admins or hand over ownership, and the owner must hand over ownership before leaving.
• Paying for the pool. Paystack purchases are added to the pool once Paystack confirms the payment. An institution can also ask for an invoice for 250 or more credits and pay by bank transfer. Invoices are prepaid: the credits are added to the pool only once we have received the transfer and marked the invoice paid. If a transfer is reversed or not honoured, we may take those credits back out of the pool, but never below zero.
• Leaving or being removed. A member can leave at any time, and an admin or the owner can remove a member. Either way, access to the pool ends straight away. Unused pool credits stay with the institution and are not refunded to the member. The member keeps their own account, reports and personal credits. The institution keeps the usage counts from the time they were a member.
• You can belong to one institution at a time. Every member still needs their own account (section 3).

6. Acceptable use

You agree not to:

• submit documents you do not have the right to share, or that contain other people's personal data without a lawful reason;
• use the service to pass off work that is not your own, or to break your school's, employer's or publisher's rules;
• upload malware, try to get around credit limits or rate limits, or access another user's reports;
• resell or automate access to the service without our written permission.

You are responsible for how you use reports and rewritten text, including following your institution's academic integrity and citation rules. An institution that gives its students or staff access to the rewriting tools is responsible for deciding whether that fits its own academic integrity rules.

7. Your content

You keep ownership of everything you upload or write. You give us permission to store, process and send it to our service providers only as needed to run the service for you. How we handle it is explained in our Privacy Policy.

8. Availability and changes

We work to keep the service running but do not guarantee it will always be available or error-free. We may change features or prices. A price change never affects a pack you have already paid for. If we change these terms in a way that matters, we will update the effective date and, where reasonable, tell you by email.

9. Suspension

We may suspend or close an account that breaks these terms, puts the service at risk, or is used for fraud. If we close your account without a breach on your part, we will refund your unused, unexpired credits. If we close an institution account without a breach on the institution's part, we will refund its unused, unexpired pool credits to the institution.

10. Liability

To the extent the law allows, the service is provided "as is". We are not liable for decisions made by you or anyone else based on a report or on rewritten text, or for indirect or consequential loss. Our total liability to you is limited to the amount you paid us in the three months before the claim. Nothing in these terms limits rights you have as a consumer that cannot be limited by law.

11. Governing law

These terms are governed by the laws of Ghana. We will always try to resolve a problem with you directly first. Please contact support@humanizestudio.app.